F&Q
ORDER
Q: How to place an order?
A: If you have a sales representative service for you, please send your purchase list to him/her, you can also send your inquiry to info@xesame.com, we will help you out.
Q: Should I pay for tax duty?
A: Our prices are excluding taxes.
Q: How to do if I can’t find the products from the website?
A: Please contact us and send us the product info which you are looking for. We will work it out.
SHIPPING
Q: What is the shipping method?
A: We offer shipping from China. We use DHL express from China, FedEx, UPS, and Air cargo are available to choose from. We use DHL or UPS from Sweden.
Q: How long for the delivery time?
A: Delivery time is around 3 days. You are welcome to confirm the specific delivery time based on your order.
Q: What if the packages were lost?
A: The loss of packages will be handled according to the logistic company’s terms if there is no extra insurance for that.
PAYMENT
Q: What is the payment term?
A: Payment before delivery is required.
Q: Can I pay via PayPal or credit card?
A: Sorry, so far, we cannot take PayPal or credit cards.
Q: How to make payment?
A: We have bank accounts in China. And the Western Union is available.
WARRANTY
Q: How to get the warranty?
A: All products before shipping will be completely tested. Unfortunately, if you received bad quality products,
please contact your account manager to return them. We have the warranty policy to cover it accordingly.
Q: How to return RMAs?
A: Please follow up on the return process, and contact your account manager.
WARRANTY.
Q: How to make a brand design?
A: Let us know your registered brand and brand positioning, and our designers will send you solutions.
OTHERS
Q: how to make a brand design?
A: Let us know your registered brand and brand positioning, and our designers will send you solutions.